What is an IT chargeback system?
In this podcast from WhatIs.com, associate editor Alex Howard interviews Mark Denne about IT chargeback systems.
When you listen to the podcast, you’ll learn the answers to the following questions:
- What is an IT chargeback system?
- Who came up with the concept?
- When were these systems first introduced?
- How does an IT chargeback system work?
- What are the five different types of IT chargeback systems?
- What are the best practices for implementing an IT chargeback system?
- What are the advantages and disadvantages of adopting these systems?
- Who are the early adopters for IT chargeback systems?
- Why do IT chargeback systems work so well with SOA, cloud computing and SaaS?
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Mark Denne is the Chief Architect at Intuit and author of “Software by Numbers.” He has over 20 years of experience in the software industry. Mark wrote about workable models for IT chargeback for CIO.com and has consulted on implementations of IT chargeback systems for other enterprises. |
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In the latter half of the podcast, Mark also answered questions submitted from Twitter users previous to recording. In an effort to understand what questions exist in the IT community at large, Alex tweeted this question:
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digiphile About to do a podcast exploring IT chargeback systems. http://bit.ly/bHLM What would YOU like to ask an expert on the topic? Let me know! |
Following are the replies he received and passed on to Mark. Thanks to Charles Gardner, Shannon Snowden, Patrick Burrows and Martin McKeay for posing such useful questions.
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serverguys What’s the minimum size business / infrastructure where an IT chargeback system makes sense? |
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serverguys Or better yet how to best evaluate whether or not it makes sense. What criteria to evaluate? |
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shannonsnowden I find IT managers don’t have control of their power costs, it’s done elsewhere in the company. In chargeback how is this done? |
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demosthe The purpose of IT systems should be to save or make money (otherwise why do them?). How do these systems measure that? |
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mckeay How do we quantify IT resources enough to be able to do chargeback without greatly increasing the IT overhead? |
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